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Urgent Requirement of Telecom Engineer - Round ROCK, TX - Contract -$50hr(maximum)


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From:

Harshit Dixit,

Tekshapers

hdixit1@tekshapers.com

Reply to:   hdixit1@tekshapers.com


Hi,

 

Job Position  : Telecom Engineer

Job Location : Round ROCK, TX
Job Type        : Contract

 

Roles Responsibilities

 

  • Provides leadership to a talented group of engineers to deliver innovative, high quality products on a foundation of architectural and engineering excellence.
  • Maintain a strong culture of innovation, creativity, and fun
  • Communicate and translate vision/strategy to co-workers. Responsible for executing on functional and business goals for assigned projects.
  • Responsible for meeting budgetary goals and objectives.
  • Must be a strong technical decision maker.
  • Responsible for solving highly technical and complex problems for several programs and projects
  • Passionate about the customer experience, and ensure every visit is a great experience
  • Cultivate strong collaborative environment internal and external departments.
  • Responsible for ensuring strong operational standards and documentation
  • Responsible for building strong vendor relationships
  • Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers.
  • Uses experience, innovation and judgment to make decisions that may be based on partial information.
  • Considers Dell-wide implications of decisions and recommendations.
  • Adapts and integrates own experience with Dell-wide strategy.
  • Analyzes and forecasts business and market trends.
  • Organizational expert within defined subject area.

 

 

Requirements:

 

  • 7+ years of experience in voice engineering, primarily in the contact center space
  • Strong technical background, and experience in building next generation reference architectures and solutions to enable business strategies
  • In-depth knowledge and experience in contact center with a proven track record
  • Experience in a large global and multi-channel environments, with experience in Omni-channel strategy and execution
  • Experience managing and optimizing operation and program budgets
  • Strong organizational planning and development, business judgment, influential skills and technical leadership
  • Experience in services and support, and working knowledge of end-user/customer experience
  • Strong communication and relationship skills
  • Experience communicating vision for best in class IVR applications and benchmarking.
  • Experience with User acceptance testing and change control
  • Strong experience with leading business strategy and direction for IVR with business partners
  • Experience with defining REST API standards

 

Preferences:

 

  • Industry knowledge of the retail and electronic commerce space; with an emphasis on the purchase path
  • Keen interest in keeping up to date on the latest trends and technologies
  • Experience on SCRUM methodology and operation in an AGILE development environment
  • Experience with establishing processes, controls, risk management and resource allocation
  • Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline
  • Experience with defining REST API standards
  • Experience with Java programing language
  • Experience with Avaya Contact Center products such as but not limited to Aura Elite, Experience Portal, System and Session Manager, PodFX, Context Store, Breeze and Dynamic Routing.

 



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