Technical Specialist 4/TS4 (Kronos Consultant) in Columbus, OH

Post Your Requirement: 

Posting Title:   Technical Specialist 4/TS4

Posting ID:  51951

Interview Process: Preference is for onsite interviews but will Skype interview also

Contract Length: Contract will likely be extended into FY19

Work Location: 30 W Spring Street Down Town Columbus- Bureau of Workers’ Compensation Building


Requirement Description:

 short description on what they will be working on, objectives, and tasks/deliverables   

•             Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application

•             Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application

•             Consult on application aspects of break/fix approaches and planned enhancements

•             Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application

•             Work to understand customer issues and communicate these issues to various stakeholders

•             Maintain the Kronos Workforce Central Operation Processes

•             Proactively identify and implement service improvements in operational delivery processes

•             Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment

•             Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation

•             Document results of analysis in Event / Incident Management database

•             Help drive Kronos Workforce Central performance improvements

•             Assist in validating Kronos Workforce Central contract performance

•             Customize Kronos software to meet the State’s needs

•             Program SQL based queries and views to develop interfaces and customized reports

•             Provide program specific training and follow-up support for new agencies

•             Develop documentation for the configuration of the software based on discovery and union contracts

•             Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software


Skills and Abilities         

During the interview process, the candidate must demonstrate competence/experience in IT procurement for a public-sector organization. The candidate’s experience must also be documented for review and verification. Candidates that cannot demonstrate the required competence/experience may be rejected.  It is the responsibility of the offeror to pre-screen its candidates to ensure compliance.  The candidate must meet the following requirements:


•             Strong communication/ leadership skills.

•             Strong influence, collaboration and negotiation experience.

•             Ability to collaborate across business and/or technical lines.

•             Excellent oral and written communication skills.

•             Possess strong meeting and work session facilitation skills.

•             Ability to work independently and as part of a team.

•             Ability to manage time and project team members to meet assigned deadlines.

•             Strong understanding of requirement prioritization.

•             Excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

•             Must be knowledgeable in the English language/speak clearly and understandably use the English language.

•             Ability to align with Project vision and objectives set by executive, business and project sponsors.

•             Ability to multi-task and meet aggressive deadlines.

•             Ability to work with multiple stakeholders to achieve a common goal or objective.


Mandatory Experience

•             5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.

•             Experience with large workforce use of Kronos (i.e. over 10,000 employees)

•             Experience supporting Kronos for union/bargaining unit workforce


Preferred Experience   

•             WFC Configuration and alignment with Organization Pay Rules

•             WFC Mobile Application Support

•             Time Clock Management/Management of Time Cards

o             Intouch

o             Series 4000

o             Other time capture devices

•             Integration to PeopleSoft Application

o             BizTalk

o             Workforce Integration Manager

•             WFC Architecture and Technology support including SQL Server database support

•             Public Sector experience

•             Application management/outsourcing experience

•             Kronos application patch, bundle, or image experience (WFC 7.0 or higher)

•             Excellent verbal and written communication skills

•             Ability to interface and resolve issues across all levels of an organization

•             Writing WFC reports


Preferred Education      

•             4 year college degree

•             Project Management Professional (PMP) certification

•             Kronos WFC training courses (please list)


Thanks and Regards


Technical Recruiter

D: 518-444-4242

O: 518-319-1100*107